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Strategic
customer
service
orientation
, lean manufacturing practices and performance outcomes : An empirical study
Hong, Paul
;
Ga (Mark) Yang, Ma
;
D. Dobrzykowski, David
- In:
Journal of Service Management
25
(
2014
)
5
,
pp. 699-723
Purpose – The notion of achieving competitive advantage using a
strategic
customer
service
orientation
(SCSO) has …
Persistent link: https://www.econbiz.de/10014894877
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