This paper investigates the effectiveness of the critical success factors (CSFs) of total quality management (TQM) on customer service management (CSM) in the Nigerian banking industry. The empirical study was conducted via a survey on six, out of the 22 banks that have implemented TQM due to...

Supply chain (SC) strategies and information system (IS) strategies in implementing supply chain management (SCM) processes have been individually regarded as vital to SCM performance. However, in empirical research, it remains unclear what kinds of IS strategies should be implemented under what...

Corporate real estate (CRE) service delivery is experiencing a paradigm shift. A short period ago, the focus was on speed to delivery ‐ how quickly the CRE department could identify, procure and prepare space for the expectant workforce. In today’s economic environment, CRE departments are...

Discusses the agency issues underlying corporate governance, refering to research on managerial attitudes/incentives for maximizing shareholder value and pressures to align the interests of directors and shareholders. Reports a survey of finance executives in 175 large firms in 7 EU countries to...

PhD(PhDBusinessandManagement)