Purpose – Organizations have long employed business continuity planning (BCP) to prevent disruption to their operations. The authors seek to extend existing theory by examining the impact of logistical business continuity planning (LBCP) – BCP in the context of logistics – on firms’...

Purpose – The purpose of this paper is to develop a systematic understanding of the mechanisms through which high-performance work systems (HPWSs) facilitate the incremental and radical innovative capabilities of organizations. Using a knowledge-based view of the firm, the paper introduces the...

Purpose – This study aims to develop a new insight (focused on residents) into the measurement of place attachment, self‐esteem, self‐efficacy and perceived happiness, in order to provide public policy makers with performance indicators for place marketing strategies....

A reliable and valid CRM (customer relationship management) index is developed in this paper. A standard methodology for scale development was followed; further to this the CRM index is developed through a case based method along with the customer and service provider weights. The findings clearly...

This study first examines whether it is appropriate to integrate the 13 observed corporate governance mechanisms into the multiconstruct of information transparency, ownership structure, board structure, and firm value, and further explores whether a company's simultaneous adoption of the...

Although Operational Research (OR) has successfully provided many methodologies to address complex decision problems, in particular based on the rationality principle, there has been too little discussion regarding their limited consideration in IT evaluation practice and associated decision...