Gambi, Lillian Do Nascimento; Boer, Harry; Gerolamo, … - In: International Journal of Operations & Production Management 35 (2015) 10, pp. 1460-1484
Purpose – The purpose of this paper is to investigate if a firm’s organizational culture affects the set of quality techniques it uses, and if these quality techniques affect the relationship between organizational culture and operational performance. Design/methodology/approach – Based on...