Purpose – The purpose of this paper is to develop a new model – namely service quality enhancement – in the electricity utility sector of south India and to test this model's fitness. Design/methodology/approach – Effective customer satisfaction investigation is a very important...

Purpose – The purpose of this paper is to examine organizational learning (OL) capability as a mediator of the relationship between human resource management (HRM) and performance of Malaysian small and medium enterprises (SMEs). Design/methodology/approach – A cross-sectional design was...

This paper is developed on Karande et al.'s (2002) research design, also used by Fernando et al. (2008), to investigate the ethical ideologies of financial practitioners in Nepal and to examine the differences in idealism and relativism based on corporate ethical values, gender and age of the...