satisfaction and loyalty, there is hardly any focus in the literature on study mode differences. Further, many developing country … this paper is to examine university study mode differences in the under-researched context of Zambia. Specifically, it … examines study mode differences among undergraduate students in relation to service quality dimensions and overall satisfaction …

satisfaction and loyalty, there is hardly any focus in the literature on study mode differences. Further, many developing country … this paper is to examine university study mode differences in the under-researched context of Zambia. Specifically, it … examines study mode differences among undergraduate students in relation to service quality dimensions and overall satisfaction …

, general ability, language, gender and study mode (full-time or part-time). The findings are that part-time students perform …