Purpose - Switching behavior is predominantly seen in the consumer buying behavior of the mobile industry. This …-on-competition (TEC) and pricing have a negative influence on customer switching behavior. The switching cost (SC) is the most significant … factor and has a positive impact, while service encounter failure (SEF) also positively impacts switching behavior. Research …

-or leave their current firm-even for substantial pay increases. Switching costs are equivalent to 7 to 18 percent of a worker … switching costs. …

allows customers to switch mobile providers while retaining their phone number, thereby reducing switching costs and …, partially countering the exogenous reduction in switching costs with new endogenous barriers. We find that while market …

-dependent differential pass-through results from the presence of firms' switching costs and banks' leverage constraint. The model highlights …

Failure to switch service provider is viewed as leaving money on the table. While psychological hassle and switching … to switching in retail finance markets. This study uses a large diagnostic survey (n = 2,903) to model predictors of … switching for four retail financial products: bank current accounts, mortgages, loans, and credit cards. The survey gathers …