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~subject:"Customer satisfaction"
~isPartOf:"Business and Economic Research : BER"
~isPartOf:"European journal of marketing : EJM"
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Customer satisfaction
Switching behaviour
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Consumer behaviour
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Beziehungsmarketing
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2008-2009
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Customer recovery
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Norway
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Norwegen
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Business and Economic Research : BER
European journal of marketing : EJM
Journal of business research : JBR
4
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Managing service quality : MSQ ; an international journal
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The journal of business & industrial marketing
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Asia Pacific journal of marketing and logistics
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International journal of business information systems : IJBIS
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
2
Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing
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Journal of retailing and consumer services
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Journal of service theory and practice : JSTP
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Marketing intelligence & planning
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The journal of applied business research
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Auditing : a journal of practice & theory
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Bangladesh journal of political economy
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Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
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Cogent business & management
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Department of Economics working paper
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Electronic markets : the international journal on networked business
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EuroMed journal of business
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European business review
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European journal of management and business economics : EJM&BE
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European management journal
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Gabler Edition Wissenschaft
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Global business review
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Human systems management : HSM
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information systems management
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International journal of bank marketing
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International journal of business excellence : IJBEX
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Examining paid mobile application customer loyalty : the moderating effect of switching costs
Wu, Wen-tsung
;
Chen, Chie-bein
;
Chang, Chiao-chen
- In:
Business and Economic Research : BER
6
(
2016
)
2
,
pp. 100-117
Persistent link: https://www.econbiz.de/10011575439
Saved in:
2
The effect of brand on churn in the telecommunications sector
Svendsen, Gunnvald B.
;
Prebensen, Nina K.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1177-1189
Persistent link: https://www.econbiz.de/10009786598
Saved in:
3
Uncovering the real effect of switching costs on the satisfaction-loyalty association : the critical role of involvement and relationship benefits
Dagger, Tracey S.
;
David, Meredith E.
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10009535672
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