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~subject:"Customer satisfaction"
~isPartOf:"The journal of business & industrial marketing"
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Customer satisfaction
Switching behaviour
5
Wechselverhalten
5
Beziehungsmarketing
4
Relationship marketing
4
B-to-B-Marketing
3
Business-to-business marketing
3
Kundenzufriedenheit
3
Lieferantenmanagement
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Supplier relationship management
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Consumer behaviour
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Konsumentenverhalten
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Switching costs
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1995-2008
1
Business-to-Business marketing
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Constraint
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Customer loyalty
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Customer service
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Customer social ties
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Customer value
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Dedication
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Inter-organizational relationship
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Kundenservice
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Kundenwert
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Medical device industry
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Medical technology
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Medizinprodukteindustrie
1
Medizintechnik
1
Mobile communications
1
Mobilkommunikation
1
New product development
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Product returns
1
Produktentwicklung
1
Satisfaction
1
Social network
1
Social relations
1
Soziale Beziehungen
1
Soziales Netzwerk
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Switch cost
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Cobelli, Nicola
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Confente, Ilenia
1
Gligor, David M.
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1
Ma, Jianmei
1
Russo, Ivan
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Shi, Wenhua
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The journal of business & industrial marketing
Journal of business research : JBR
4
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal of Business & Industrial Marketing
2
Journal of Service Management
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of retailing and consumer services
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Journal of service theory and practice : JSTP
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Marketing intelligence & planning
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The journal of applied business research
2
The journal of services marketing
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Asia Pacific Journal of Marketing and Logistics
1
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1
Bangladesh journal of political economy
1
Business and Economic Research : BER
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Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
1
Cogent business & management
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Corporate reputation review
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Department of Economics working paper
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E3 Journal of Business Management and Economics.
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Economic research
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Electronic markets : the international journal on networked business
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EuroMed Journal of Business
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EuroMed journal of business
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European business review
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European management journal
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Human systems management : HSM
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ECONIS (ZBW)
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The combined effect of product returns experience and
switching
costs
on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
2
Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
Saved in:
3
Study of social ties as one kind of
switching
costs
: a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
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