Nurmi, Antti; Hallikainen, Petri; Rossi, Matti - In: Business Process Management Journal 17 (2011) 5, pp. 711-731
Purpose – In large system development efforts organizational and managerial issues are often more challenging than … of this paper was to analyze the evaluation of system development process in a setting where there are multiple … authors used a social process model to analyze the episodes and encounters in the system development and evaluation process …