Raymond, Myriam; Rowe, Frantz - In: International Journal of Information Technologies and … 9 (2016) 2, pp. 39-56
S. Alter's Work System Method is used in advancing the understanding and analyses of service innovation Business Process Outsourcing (BPO) from a business systems viewpoint. We propose to use this framework to distinguish what usually characterizes IT-enabled BPO service innovations, and which...