When constructing a management system it is possible for the practitioner to lose the overall objective of the system in the wordy and detailed pursuit of conformance to norms. Every picture tells a story. Suggests a simple way of visualizing the interactions and interdependence of individual...

Some 20,000 companies have been registered as working to the International Quality Management Standard ISO 9000, but many have not achieved the improvements in their operations that can be obtained from managing on total quality management principles. ISO 9000 can be an excellent start to TQM,...

Even for a personnel specialist, the production of a person specification for a specific managerial job is a difficult task. The knowledge requirements for this task are not well structured, nor are the procedures to be followed well defined. Yet such tasks are increasingly being delegated to...