Indian telecom industry was disrupted with the entry of Reliance Jio in the year 2016. It introduced low cost call and data resulted in extreme competition amongst the existing players in the market. In the disruption situation, the competitors tried to offer services at low prices in order to...

This paper aims to determine the nature of the relationship between the dimensions of the Customer Relationship Management (Interactive communication, the service provided, and dealing with complaints) and the customer behavior (satisfaction and repurchasing).The descriptive and analytical...

The research was piloted to examine the service quality in the telecom sector as in the prevailing vigorous broadband market, the prolongation of wireline telecom sector banks on the service quality concentrated to the customer that gratifies as a key tool for contention. Though there transpire...

This study aims to examine and analyze the effect of DER, ROA, EPS and MS on stock returns on telecommunications sector companies listed on the Indonesia Stock Exchange. This study uses annual data for the observation period from 2012 to 2016. The type of research is descriptive causality. The...

From enjoying natural monopolies to witnessing tough competition for services, the telecom sector in India has come a long way. It is now characterized by one of the fastest-growing sectors of deploying the latest technology and driving the economic growth in India. With the rapid intervention...