The study was steered to scrutinize the service quality in the telecom sector because in the existing strenuous broadband market, the continuation of wireline telecom sector banks on the service quality rendered to the purchaser that obliges as a key tool for contention. Though there befall...

Customer service becomes the most imperative aspect of business accomplishment in most industries. The telecom mobile companies encounter a problem of declining customers’ satisfaction with their services. Service quality can deliver a good measurement means to forecast customer satisfaction....

The digital connectivity in the Asia-Pacific region is primarily shaped by the availability of ICT infrastructure, the nature of regulatory policies, and the dynamics of competition among service providers. This paper explores the policies and regulations that affect the costs and accessibility...

Der vorliegende Diskussionsbeitrag stellt die ökonomischen Hintergründe und Anreize beim Vertrieb von leitungsgebundenen Breitbandanschlüssen über Preisvergleichsportale dar. Des Weiteren beschäftigt er sich mit der Provisionsstruktur und der Bedeutung der Portale für den Breitbandmarkt...

The current study provides comprehensive data on 2022 retail prices of fixed and mobile broadband offers for consumers in the EU27, the United Kingdom, Iceland, Norway, Japan, South Korea and the USA. The five largest Internet Service Providers (ISPs) and the three largest Mobile Network...