Despite much research being conducted within the scope of sustainable tourism, more progress has yet to be made in defining how close or far different countries are from achieving this goal. Consequently, this paper aims to evaluate and compare the commitment of citizens, as tourists, from the...

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...