To, Wai Ming; Yu, Billy T. W.; Lee, Peter K. C. - In: Administrative Sciences 8 (2018) 4, pp. 1-14
link different quality management components to improvement and the role of task conflict in the mechanisms. Data were … evidence-based decision making while customer focus has the largest total effect on improvement. On the other hand, task … conflict was weakly but significantly related to relationship management. The study provides a deeper understanding of how …