Purpose: The aim of this paper is based on the theoretical and empirical analysis, with the application of multivariate statistics, for the identification of the essential variables that intervene in the technical services processes of the hotel industry and with it the conformation of a...

Purpose: The aim of this paper is based on the theoretical and empirical analysis, with the application of multivariate statistics, for the identification of the essential variables that intervene in the technical services processes of the hotel industry and with it the conformation of a...

Nowadays the economy finds itself in a flurry of visions and of evolving conceptual instability. This framework carries exogenous pressures over companies and, mostly, over the individuals who form the working engine of the enterprise. If these pressures are not eased by the internal...