Purpose – The purpose of the study is to examine how information technology, strategic planning processes, and people interact in an emerging e‐government environment. Design/methodology/approach – A discriminant model was developed to test the ability to distinguish between the...

Purpose – The purpose of this paper is to compare the approaches towards implementation of business process reengineering (BPR), and to provide some evidence as to which approach offers a greater chance of success. Design/methodology/approach – A hospital case analysis is used to study where...

Purpose – Considering IS as an integral part of the Indian firms under the purview of this study the paper seeks to investigate the TQM‐IS relationship. Describing total quality management (TQM) on the basis of five principles: top management commitment, customer‐centric advancements,...

Purpose – This paper aims to present the results of a research on technological innovation process with the feature of industries in developing countries including Iran. Design/methodology/approach – Technological innovation characteristics were re‐conceptualised in the context of...

Purpose – The purpose of this paper is to describe the application of scenario planning methods to: identifying disruptive innovations at an early stage, mapping out potential development paths for such innovations, and building appropriate organizational capabilities....

Purpose – The Islamic social capital is characterised by a desire for moral values in production and networking which promotes opportunities for innovative interactions between sets of agents thus forwarding the Islamic ethics. The aim of this paper is to explore the factors that drive...

Purpose – This work sets out to explore the effects of ISO 9001 on productive efficiency of firms. Design/methodology/approach – A sample of 1,572 firms from three Greek manufacturing industries is used for empirical work. The firms are from the food and beverages industries, the machineries...

Purpose – Total quality management (TQM) and technology are fast becoming essential features of business strategy for the success of many leading organizations in the world. More and more companies are using technology and adapting TQM for sustaining competitiveness in the marketplace. TQM...

Purpose – User uncertainty and risk are inherent in any technology adoption due to the perceived long‐term consequences (LTC) associated with the internalization process. This study seeks to investigate antecedents of technology trust (TT) and perceived LTC associated with using a technology...

Purpose – The purpose of this paper is to present a comprehensive overview of radio frequency identification (RFID) technology. The goal is to provide insights regarding the implementation and use of RFID by focusing on its advantages and its problems. Design/methodology/approach – The paper...