Successful marketing strategies depend very much on an organisation's ability to implement them. As the role of technology grows apace in marketing, it is important to understand how IT and organizational processes impact on the implementation of marketing strategies. This paper attempts to show...

The relationship between Information and Communication Technology (ICT) and productivity has been widely discussed in the past two decades, but little understood. Since the early 1970s productivity growth in almost all of the world economies has slowed, while expenditure on ICT has risen. This...

The banking and thrift industries are experiencing a technological metamorphosis. New technologies such as advanced computer operating systems, wide and local area networks (WAN, LAN), and the Internet, are becoming significant strategic areas for financial institutions. The impact, composition,...

The much‐heralded provision of enterprise resource planning (ERP) and customer relationship management (CRM) applications via hosting houses has been deemed to have failed. Many investigations have taken place, most of which have analysed the failure from the customer perspective, trying to...

Some research in the area of make‐buy decisions for new technologies suggests that it is a good idea for a company to pursue a fairly rigorous “make” policy in the early days of a potentially disruptive innovation. Other studies prescribe exactly the opposite, promoting instead a “buy”...

Investigates the relative effects of organizational and managerial factors on the firm′s propensity to acquire new technology through licensing from foreign non‐affiliated companies. Aims to contribute to the literature on the role of international licensing in the firm′s technology...

An empirical investigation of the relative emphasis placed by high‐tech firms on various sources of competitive advantage. Five strategies are identified. The most widely used, called “balanced”, employs a number of different sources of competitive advantage. One strategy is based heavily...

Links the concept of market‐driven business strategies with the design of production systems. It draws upon the case of a firm which, during the last decade, changed its strategy from being “technology led” to “market driven”. The research, based on interdisciplinary fieldwork...

Introduces the special issue. Focuses first on concepts of knowledge in knowledge management before discussing the importance and role of knowledge in learning and the learning organisation. Discusses the role of knowledge and learning with regard to organisational change and the challenges that...

Information and communication technology (ICT) is increasingly being used in the home environment, making it a very important and interesting research topic for communication scientists. Future developments will influence the way and the extent to which ICT will be used in the home environment...