Enterprise resource planning systems, if implemented successfully, can bestow impressive strategic, operational and information‐related benefits to adopting firms. A failed implementation can often spell financial doom. Currently, most of the information about the failures and successes are...

The balanced scorecard (BSC) is a management tool that helps to align behavior of all employees to the organization’s strategy. Research suggests that about half of large US firms have already adopted the BSC and many more are considering implementation. Organization‐wide implementation of a...

A technological community framework can be used to explain and manage new medical technologies. It describes emergence, commercialization, and standardization of an innovation or technology within the context of its whole network (or community) of stakeholders. This framework is used to...

Identification, generation, transfer, storage and efficient integration of knowledge occupy today’s corporate managers, and there is increasing interest in different strategies for managing knowledge. Many strategies correspond to different kinds of information technology, for example,...

Until recently, few companies accepted that product development could be a managed and structured process. As a result, most development processes have evolved as a mix of black art and esoteric ritual, rather than having been consciously designed. However, with the crucial business significance...

Although unproven, many researchers have assumed that firm strategies remain constant over time, but such conclusions have resulted in conflicting generalizations. This study further extends the use of interpoint distance methodology to compare factor structures of marketing strategies of...

Argues that relationship marketing is not a complete paradigm shift. Without effective use of technology, relationship marketing is not an effective strategy. Hence, relationship marketing, based on technological advances, can be considered as a new paradigm. It is demonstrated that everything...

British retailers have been at the forefront of logistical changes. By taking control of distribution channels they have transformed their operations. Much of the process by which this has been achieved is well covered in the literature. This paper looks at the macro issues involved and the...