Purpose – Given the importance of technology implementation and usage in managing and leveraging supply chains and the associated difficulties of diffusing information technology (IT) within and across organizations, little research has been conducted to understand the antecedents of...

Purpose – Intelligent solutions, based on expert systems (ES), to solve complicated practical problems in various sectors are becoming more and more widespread. However, the role of expert systems in the improvement of service industry has not yet been studied in the research community. The...

Purpose – This paper aims to present the results of a research project that the Institute for Prospective Technology Studies commissioned to research the possible effects of information and communication technologies (ICT) on a set of environmental indicators in 2020....

Purpose – The purpose is to report on a Danish nano‐science and nano‐technology foresight project carried out in 2004. Design/methodology/approach – The foresight process had the following key elements: review of international technology foresight projects on nano‐technology; mapping...

Purpose – The purpose of this paper is to focus on the evaluation model of the enterprises' technological innovation system, based on the theory of complex adaptive system. Design/methodology/approach – Combined with the status quo and recent studies of Chinese enterprises' technological...

Purpose – Drawing on the literature of chief technology officer (CTO) and trusting relationship theory, the purpose of this paper is to investigate the impact of trusting relationship of CTO‐chief executive officer (CEO) on the CTO's participation in technology strategy, based on empirical...

Purpose – The purpose of this paper is to analyze the status quo of China's innovation systems and contribute to the development of effective innovation policies. Design/methodology/approach – The construct of this paper is based on a comprehensive case study in China's transportation...

Purpose – The purpose of this paper is to explore the extent to which various theories of capital structure “fit” in the case of new technology‐based firms. Design/methodology/approach – This study uses data from the Kauffman Firm Survey, a longitudinal data set of over 4,000 firms in...

The transition from paper‐based employee surveys to electronic implementation has resulted in quicker and fuller feedback from employees and reduced costs by half at Emap Communications, which employs more than 1,200 people at eight sites in the UK.

Sales force automation (SFA) is increasingly used to support customer relationships, and provides a good example of technology application on the supplier‐customer interface. While research has begun to examine SFA, understanding it from the customer viewpoint is still vague. This paper...