Search Results - subject:"Technology CSFs"

The impact of technology CSFs on customer satisfaction and the role of trust : An empirical study of the banks in Malaysia

Tahir Jan, Muhammad; Abdullah, Kalthom - In: International Journal of Bank Marketing 32 (2014) 5, pp. 429-447

exists between technology CSFs and customer satisfaction. It also investigates the mediating role of trust between these two … examine the variables and the fitness of proposed model. Findings – The result revealed that technology CSFs positively affect … customer satisfaction. Also, trust partially mediates the relationship between technology CSFs and customer satisfaction. A …

Persistent link: https://www.econbiz.de/10014761126

The impact of technology CSFs on customer satisfaction and the role of trust : an empirical study of the banks in Malaysia

Tahir, Jan Muhammad; Kalthom Abdullah - In: The international journal of bank marketing : IJBM 32 (2014) 5, pp. 429-447

Persistent link: https://www.econbiz.de/10010391505