We examine the trade-off between functionality and data privacy inherent in many AI products by conducting a randomized survey experiment with 1,734 participants from the US and several European countries. Participants' willingness to adopt a hypothetical, AI-enhanced app is measured under three...

Convenience and security are the two key attributes that consumers consider when choosing between payment technologies. We examine how consumers react to an exogenous change to the convenience and security of digital payments. We study an increase in the 'tap-and-go' limit for contactless...

This study aims to investigate how small and medium enterprises (SMEs) in developing countries can leverage customer relationship management (CRM) for business growth. It extends the Technology-Organization-Environment (TOE) framework by incorporating digital leadership and examining its role in...

Blockchain technology (BT) can potentially enhance transparency, efficiency, and trust across all domains. However, it remains unclear how the relative adoption of BT between the private and public sectors compares in light of existing studies. This article contributes to the literature by...