Since the late 1990s access to information and communication technologies (ICTs) has seen tremendous growth driven primarily by the wireless technologies and liberalization of telecommunications markets. Mobile communications have evolved from simple voice and text services to diversified...

This book aims to help policy makers take advantage of the opportunities presented by increased cross-border trade in information technology (IT) services and IT-enabled services (ITES). It begins by defining the two industries and estimating the potential global market opportunities for trade...

Data against natural disasters makes a valuable contribution to our understanding of the conditions and actions necessary for establishing effective disaster management information systems. The volume's introductory chapters outline the data needs that arise at different stages in disaster...

Governments around the world face ongoing pressures from citizens to provide more and better services, and to do this under a tight fiscal environment. This provides the context for government efforts to ensure their policies and programs are as effective, and as efficient, as possible. An...