Search Results - subject:"Technology based CRM"

Does CRM technology implementations mitigate employee intention to quit in call centres

Olanrewaju Kareem; Abdullateef, Aliyu Olayemi; Mokhtar, … - In: International journal of services technology and … 26 (2020) 5, pp. 423-439

Persistent link: https://www.econbiz.de/10012503712

Assessing the influence of customer relationship management (CRM) dimensions on organization performance : An emperical study in the hotel industry

alem Mohammad, Abdul; bin Rashid, Basri; bin Tahir, … - In: Journal of Hospitality and Tourism Technology 4 (2013) 3, pp. 228-247

orientation, CRM organization, knowledge management, and technology based CRM) and various aspects of organization performance (i … that all dimensions of CRM (i.e. customer orientation, CRM organization, knowledge management and technology based CRM …

Persistent link: https://www.econbiz.de/10014873999

Does customer relationship management influence call centre quality performance? : an empirical industry analysis

Abdullateef, Aliyu Olayemi; Salniza Md. Salleh - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1035-1045

Persistent link: https://www.econbiz.de/10009793761