Digital technologies fuel technological change that generates substantial uncertainty and complexity. Corporate actors rely on their technological frames to cope with these challenges. Technological frames determine how actors interpret, assess, and shape a technology’s development, usage, and...

Technology development has grown rapidly in the last decades and gained importance for accounting and auditing through its identified potentials. Particularly the automation of judgment systems and systems that require human intervention, are deemed to be more relevant to confront a...

This paper explores the relationships between the shaping of “service value propositions” according to three dimensions: “intangible mix”, “physical support”, and “time”, and the strengthening of Innovative Capability in service organizations. After the first introductory...

This case study explores Farm Credit Services of Mid-America's (FCS MA) process of identifying and implementing new technology needed to meet the needs of their customer relationship management (CRM) program. This case illustrates the key challenges facing firms as their CRM programs are...

The Finnish Presidency will launch a European Network of Living Labs on November 21, 2006. This is the first step towards a New European Innovation System (EIS). There is an urgent need to improve European-wide aspiration for innovation towards job creation and growth. There is also an urgent...