1. Introduction. Why Soft Skills Again? -- 2. Soft Skills in the Academic Literature -- 3. Soft Skills in Non-academic Sources -- 4. Comparison of the Most Important Soft Skills in Academic and Non-academic Sources -- 5. Soft Skills for the 21st century: Delphi Research -- 6. Soft Skills for the...

The construction industry is a high-pollution and high-energy-consumption industry. Energy-saving designs for residential buildings not only reduce the energy consumed during construction, but also reduce long-term energy consumption in completed residential buildings. Because building design...

Purpose The purpose of this paper is to study the components and service standards of delightful service by conducting a comprehensive literature review and applying the Delphi survey method. Design/methodology/approach This study conducted a three-round Delphi survey to consolidate the...