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Banking sector 1 Customer satisfaction 1 Dynamic principal component 1 Three-way factor analysis 1 Trajectories analysis 1
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Liberati, Caterina 1 Mariani, Paolo 1
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Advances in Data Analysis and Classification 1
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Banking customer satisfaction evaluation: a three-way factor perspective
Liberati, Caterina; Mariani, Paolo - In: Advances in Data Analysis and Classification 6 (2012) 4, pp. 323-336
time lags). We studied a definition of a new dissimilarity measure exploiting a dimension reduction obtained by a three-way … factor analysis (TFA). We had previously focused our attention on the limits of this approach related to the geometrical …
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