: The concept of rethinking, reorganizing or reengineering dysfunctional business processes has been approached from many aspects both by professionals and academic researchers. However, service processes do not get as much attention as their importance would deserve. One reason can be the usage...

: The concept of rethinking, reorganizing or reengineering dysfunctional business processes has been approached from many aspects both by professionals and academic researchers. However, service processes do not get as much attention as their importance would deserve. One reason can be the usage...

Today, logistics plays increasingly recognized role in the production and service activities, and thus the demand for logistics professionals in Europe has been increased. Logistics education is related to two areas of the training, the training of the technical engineers and of the economists....

Today, logistics plays increasingly recognized role in the production and service activities, and thus the demand for logistics professionals in Europe has been increased. Logistics education is related to two areas of the training, the training of the technical engineers and of the economists....