Gelenbe, Erol; Rosenberg, Catherine - In: Management Science 36 (1990) 8, pp. 928-937
We examine a generalisation of the M/G/1 queue. The arrival and service processes are governed by a Markov chain which determines the rate of arrival and the service time distribution from a finite set. This Markov chain is assumed to vary "slowly", so that we are able to derive analytical...