Barth, Wolfgang; Manitz, Michael; Stolletz, Raik - 2008
a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a … approximate the system with time-dependent overflow, some waiting-based performance measures are modified. Numerical results … waiting-time limit is reached and at least one back-office agent is available. The analysis of such a system with time-dependent …