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The role of employee empathy in forming brand love : customer delight and gratitude as mediators and power distance belief as a moderator
Choi, Laee
;
Kim, Mi Ran
;
Kim, Soyeon
- In:
Journal of service management
35
(
2024
)
3
,
pp. 381-407
Persistent link: https://www.econbiz.de/10015078009
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