This study examines the dynamics of negative customer reviews in the hospitality industry. Drawing on a dataset of 80,521 negative hotel reviews from Booking.com, we identify eleven serially correlated aspects of customer experience where current customer complaints predict future ones. These...

This study examines the dynamics of negative customer reviews in the hospitality industry. Drawing on a dataset of 80,521 negative hotel reviews from Booking.com, we identify eleven serially correlated aspects of customer experience where current customer complaints predict future ones. These...

Background: Autonomous ships have the potential to increase operational efficiency and reduce carbon footprints through technology and innovation. However, there is no comprehensive literature review of all the different types of papers related to autonomous ships, especially with regard to...