Einleitung -- Die Bedeutung und Messung von Kundenzufriedenheit -- Grundlagen und Anwendung des Topic Modelings -- Entwicklung der Forschungsfragen -- Methodik -- Ergebnisse -- Diskussion und Implikationen -- Fazit.

Purpose Although extant studies found the determinants of customer complaints in luxury hotels, comparison of complaint severity using reviewer characteristics (nationality, reviewer type and expertise) is limited. This study aims to identify the variation in customers’ complaint attributes...

We show that financial crises are preceded by changes in specific types of narrative information contained in newspaper article titles. Our novel international dataset and the resulting empirical evidence are gathered by integrating information from a large panel of economic news articles in...

Legitimacy is a crucial factor determining the success of technologies in the early stages of development and for maintaining resource flows as well as public and political support across the technology life cycle. In sustainability transitions that unfold over long periods of time, the...

Land use is at the core of today's complex sustainability challenges. Agricultural and environmental economics share a focus land and resource use but evolved in their own domains. Their specialized competencies can be complementary and thus strengthen policy analysis. We use structural topic...