Purpose – The paper's purpose is to compare and contrast employees' view of training and development with that of employers. It seeks to identify synergies between what employees want to learn and the way in which they would like to develop their skills, with the training made available to...

Purpose – The purpose of the research is to identify the companies' export training needs, and also to determine their preferences regarding export training subjects, methods, institutions and trainers. Design/methodology/approach – The face‐to‐face interview with company managers and...

Purpose – To analyze, through a case study, the essential premises on the basis of which a training plan for the customers of any given firm can be designed, implemented and evaluated. Design/methodology/approach – This paper starts with a review of the literature on customer service...

Purpose – Business simulations come in two forms: custom simulations that mirror a specific business, or evolved simulations presenting a generic business model. This paper aims to investigate these. Design/methodology/approach – This viewpoint paper presents the relative merits of both...

Purpose – The primary purpose of this study is to identify how and where product managers in the pharmaceutical industry receive the training required to undertake their job tasks, and whether or not there is a relationship between the tasks they perform and the training they receive....

Purpose – Explains how ING, the global financial‐services group, called in drama‐based training specialist Steps Drama to help it to raise awareness of the business benefits of diversity – and the possible legal implications of non‐inclusive behaviour – for all 1,000 staff in its UK...

Purpose – Explains how Thomson NETg has partnered Scottish Water to provide a wide range of online courses, accessible from home, in professional and information technology skills. Design/methodology/approach – Presents information from interviews with employees of Thomson NETg and Scottish...