Purpose – The purpose of this paper is to demonstrate the importance of institutional innovation in managing the future. Peter Drucker has encouraged managers to develop institutional innovations in order to reach organizational objectives. These institutional innovations revolve round the...

Purpose – The purpose of this paper is to examine how a product‐related variable like digitalization and a market‐related variable like price dispersion might differentially influence consumer search intentions across offline versus online shopping interfaces, and how this relationship...

Purpose – This article aims to focus on usage data in respect to full‐text downloads of journal articles, which is considered an important usage (satisfaction) metric by librarians and publishers. The purpose is to evaluate the evidence regarding full‐text viewing by pooling together data...

Purpose – This paper seeks to incorporate theories from commodity studies, functional studies, institutional studies, and transaction cost economics, to integrate product and process approaches and simultaneously examine the effects of product and process on consumer preferences for online and...

Purpose – The paper aims to present a study of the question of customer information management in business‐to‐business (B2B) firms, what distinguishes firms that manage customer information well, and what internal processes are necessary for success. Design/methodology/approach – This...

Purpose – This paper aims to investigate the trend and/or paradigm shift to relationship marketing as a dominant framework that has shaped the way in which relationships are understood, and also to consider how the understanding of relationships can be improved. Design/methodology/approach –...

Purpose – The purpose of this research is to discuss the methodological aspects of a study, the results of which are detailed in a second paper. Design/methodology/approach – Indices of search goal revision (or redefinition) were constructed based on the chronological coding of queries...

Purpose – The purpose of this research is to examine the impact on usage of the journal Nucleic Acids Research ( NAR ) moving to an open access model. A major objective was to examine the impact of open access in the context of other initiatives that have improved accessibility to scholarly...

Purpose – The objective is to re‐visit and up‐date a seminal framework of marketing schools. Design/methodology/approach – The authors provide a conceptual description and positioning of old, modern and recent marketing schools. Findings – Recent developments in marketing – such as...

This paper presents the current status in the development of the ongoing project now known as Project i‐DLR. The content of this “pointer site” includes resources pertaining to digital libraries organised using an educational framework for access. The paper describes the five‐stage...