Chih, Wen-Hai; Huang, Ling-Chu; Yang, Tsung-Ju - In: Industrial Management & Data Systems 116 (2016) 1, pp. 103-121
empowerment, normative pressure, innovativeness, transformative learning, and performance. This study presents empirical results … – Customer empowerment has significant and positive effects on innovativeness and transformative learning, respectively …. Normative pressure has significant and positive effects on innovativeness and transformative learning, respectively …