Parkinson, Joy; Mulcahy, Rory Francis; Schuster, Lisa; … - In: Journal of Service Theory and Practice 29 (2019) 3, pp. 353-374
capture the complexity of the co-creation of transformative value experienced by the consumers of online transformative … the transformative value co-creation process, extending on existing frameworks which examine either the process, value co …. The degree of co-created value differs across the consumption experience but culminates over time into transformative …