Chittiprolu, Vinay; Samala, Nagaraj; Bellamkonda, Raja … - In: International Journal of Culture, Tourism and … 15 (2021) 2, pp. 131-156
Purpose In business, online reviews have an economic impact on firm performance. Customers’ data in the form of online reviews was used to understand the appreciation and service complaints written by previous customers. The study is an analysis of the online reviews written by the customers...