Rathnayake, Arjuna Srilal; Ahn, Yonghan - In: Administrative Sciences : open access journal 15 (2025) 5, pp. 1-29
This study investigates the factors in acceptance of artificial intelligence (AI)- based chatbot application in Sri Lanka's government administration services, which can be applied to developing countries, using an extended technology acceptance model (extended TAM) as a new research framework...