Berenguer-Contri, Gloria; Gil-Saura, Irene; Gallarza, … - In: Consumer Behavior in Tourism and Hospitality 19 (2024) 4, pp. 537-550
Purpose This paper aims to identify the role of coproduction and value-in-use in the overall hotel experience value … The chain of effects is verified with stronger links at the end and with a greater weight of value-in-use compared to … highlighting the respective roles of coproduction and value-in-use as drivers of the satisfaction−loyalty chain, and by introducing …