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~isPartOf:"Journal of retailing and consumer services"
~person:"Andersson, Pernille K."
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Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Satisfaction
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Arbeitszufriedenheit
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Austauschtheorie
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Betriebliche Wertschöpfung
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Customer experience
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Dienstleistungsqualität
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Retail trade
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Social exchange theory
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Andersson, Pernille K.
Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
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Cambra-Fierro, Jesús
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Khan, Imran
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Mortimer, Gary
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Poncin, Ingrid
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Quach, Sara
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Chakraborty, Shibashish
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Fazal-e-Hasan, Syed
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Friman, Margareta
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Hollebeek, Linda D.
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Hong, EunPyo
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Islam, Jamid Ul
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Karande, Kiran
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Molinillo, Sebastian
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Nilashi, Mehrbakhsh
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Paul, Justin
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Prybutok, Victor R.
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Rokonuzzaman, Md
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Samad, Sarminah
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Seger-Guttmann, Tali
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Abumalloh, Rabab Ali
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Agag, Gomaa
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Aguilar-Illescas, Rocío
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Alnawas, Ibrahim
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Arndt, Aaron D.
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Asante, Daniel
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Asante, Eric Adom
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Ashill, Nicholas J.
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Audrain-Pontevia, Anne-Françoise
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Bala, Pradip Kumar
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture
;
Trischler, Jessica Westman
;
Otterbring, Tobias
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
Saved in:
2
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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