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~person:"Stauss, Bernd"
~type_genre:"Article in journal"
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Search: subject:"Verbraucherzufriedenheit"
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Stauss, Bernd
Han, Heesup
66
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33
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26
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25
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Service business : an international journal
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The journal of services marketing
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ECONIS (ZBW)
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Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
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2
Discovering the "customer annoyance iceberg" through evidence controlling
Stauss, Bernd
;
Seidel, Wolfgang
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 33-45
Persistent link: https://www.econbiz.de/10003692339
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