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~subject:"United States"
~subject:"Emotion"
~isPartOf:"Journal of marketing management : MM"
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Search: subject:"Verbraucherzufriedenheit"
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United States
Emotion
Customer satisfaction
39
Kundenzufriedenheit
39
Beziehungsmarketing
11
Relationship marketing
11
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
6
Einzelhandel
6
Konsumentenverhalten
6
Online retailing
6
Online-Handel
6
Retail trade
6
Brand management
4
Markenführung
4
Social Web
4
Social web
4
Structural equation model
4
Strukturgleichungsmodell
4
Viral marketing
4
Virales Marketing
4
Beschwerdemanagement
3
Complaint management
3
Customer integration
3
Einkaufszentrum
3
Kundenintegration
3
Lieferantenmanagement
3
Measurement
3
Messung
3
Shopping center
3
Supplier relationship management
3
USA
3
satisfaction
3
Arbeitszufriedenheit
2
Bewertung
2
Brand image
2
Brand loyalty
2
Cognition
2
Customer value
2
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Article
7
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Article in journal
7
Aufsatz in Zeitschrift
7
Language
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English
7
Author
All
Koenig-Lewis, Nicole
2
Palmer, Adrian
2
Baker, Julie
1
Daunt, Kate L.
1
Harris, Lloyd C.
1
Kim, Jung-hwan
1
Marshall, Roger
1
Na, Woonbong
1
Oajkey, James L.
1
Reday, Peter Alan
1
Runyan, Rodney
1
Sharma, Piyush
1
White, Christopher J.
1
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Journal of marketing management : MM
International journal of hospitality management
75
Journal of business research : JBR
35
Journal of retailing and consumer services
34
The journal of services marketing
30
Journal of travel and tourism marketing
25
Journal of hospitality marketing & management
23
International journal of contemporary hospitality management
20
Services marketing quarterly
20
Psychology & marketing
19
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
17
Journal of service research : JSR
16
The service industries journal
15
Tourism management : research, policies, practice
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Tourism management perspectives : TMP
13
Managing service quality : MSQ ; an international journal
12
Service business
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of the Academy of Marketing Science
11
Journal of air transport management
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of marketing : EJM
8
Journal of service theory and practice : JSTP
8
Journal of consumer behaviour : an international research review
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of marketing theory and practice
7
Journal of vacation marketing : an international journal
7
Tourism analysis : an interdisciplinary tourism & hospitality journal
7
International journal of retail & distribution management
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service management
6
Journal of strategic marketing
6
Health care management review : HCM review
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of consumer studies
5
International journal of productivity and quality management : IJPQM
5
International journal of quality and service sciences
5
International journal of services and operations management
5
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ECONIS (ZBW)
7
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1
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
2
The mall as bazaar : how kiosks influence consumer shopping behaviour
Runyan, Rodney
;
Kim, Jung-hwan
;
Baker, Julie
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 85-102
Persistent link: https://www.econbiz.de/10009489009
Saved in:
3
Bridging the gap between employees and customers
Oajkey, James L.
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1094-1113
Persistent link: https://www.econbiz.de/10009615218
Saved in:
4
Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour
Sharma, Piyush
;
Marshall, Roger
;
Reday, Peter Alan
;
Na, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10003979657
Saved in:
5
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J.
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
Saved in:
6
Primary and secondary effects of emotions on behavioural intention of theatre clients
Palmer, Adrian
;
Koenig-Lewis, Nicole
- In:
Journal of marketing management : MM
26
(
2010
)
13/14
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10008810717
Saved in:
7
Experiential values over time - a comparison of measures of satisfaction and emotion
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
Journal of marketing management : MM
24
(
2008
)
1/2
,
pp. 69-85
Persistent link: https://www.econbiz.de/10003677984
Saved in:
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