Purpose The aims of this study are to review the literature examining the arguments for and against the telephonic qualitative research interviews, to develop criteria for assessing when the use of the telephone is suitable in qualitative research and if suitable to offer detailed strategies for...

Web Real-Time Communication (WebRTC), drafted by the World Wide Web Consortium (W3C) and Internet Engineering Task Force (IETF), enables direct browser-to-browser real-time communication. As its congestion control mechanism, WebRTC uses the Google Congestion Control (GCC) algorithm. But using...

This paper presents a review of automated technology integrations for organizations to assess their customer satisfaction levels. The paper also includes a comparison of the common resources that are used to measure customer satisfaction. The main part of the paper subsequently describes the...