Search Results - subject:"Water and sewage service"

Proposal for a Performance Dashboard for the Monitoring of Water and Sewage Service Companies (WaSCs)

Franceschini, Fiorenzo; Turina, Elisa - In: Water Resources Management 26 (2012) 1, pp. 63-80

The water and sewage industry provides an essential service to the community, but it is characterized by natural monopoly tendencies of service suppliers. In this framework, it is very important to assist regulators with a small set of critical indicators (performance dashboard) for the...

Persistent link: https://www.econbiz.de/10010794099

Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool

Franceschini, Fiorenzo; Galetto, Maurizio; Turina, Elisa - In: Water Resources Management 24 (2010) 12, pp. 3033-3050

the Parasuraman, Zeithalm and Berry’s (PZB) conceptual model of service Quality in the field of the water and sewage … service. The PZB model determinants have been specialized for this specific target and a multi-questionnaire has been …

Persistent link: https://www.econbiz.de/10010794419