The study "Online Dispute Resolution: Web-Scraping of EU Traders' Websites" examines the current state of compliance of online traders in the EU with the ODR Regulation, requiring online traders to make the link to the ODR platform and their e-mail address available on their website. For this...

Equal access to information and services is a human right applicable to all, including those with the disability making use of the internet. To ensure people with a disability can make use of digitally provided information and public services in Europe, the European Union adopted the Web...

Equal access to information and services is a human right applicable to all, including those with the disability making use of the internet. To ensure people with a disability can make use of digitally provided information and public services in Europe, the European Union adopted the Web...

We examine the impact of three classes of website functions (foundational, customer-centered, and value-added) upon e-retailer performance. Using secondary panel data for 2007-2009 on operating characteristics of over 600 e-retailers, our econometric analysis finds that only the value-added...

Electronic word of mouth (eWOM) has paid attention to the phenomenon of marketing strategy because of the power of online comments to behavioural consequences. The key challenge for scholars and practitioners is to explore why consumers would like to give positive reviews of products and...

Product returns are typically seen as a headache for e-marketplace sellers because of the associated high costs. The extant literature on product returns suggests that both sellers’ usage of web technologies and consumers’ page views impact product returns. Investigating these two factors in...