Search Results - subject:"Web experience"

Online purchasing : the role of web experience factors

Noor Akma Mohd Salleh; Norbani Che Ha; Kitchen, Philip J.; … - In: International journal of electronic marketing and … 10 (2019) 3, pp. 260-282

Persistent link: https://www.econbiz.de/10012106625

Digital borders, location recognition, and experience attribution within a digital geography

Dunn, Brian Kimball; Ramasubbu, Narayan; Galletta, F. Dennis - In: Journal of management information systems : JMIS 36 (2019) 2, pp. 418-449

Persistent link: https://www.econbiz.de/10012198586

The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Klaus, Philipp - In: Journal of Services Marketing 27 (2013) 6, pp. 443-457

Purpose – The concept of online customer service experience (OCSE) has recently received great interest from academia and businesses alike. Despite the belief that providing superb online experiences will influence customers' online buying behavior, most of the research focuses solely on the...

Persistent link: https://www.econbiz.de/10014905901

The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457

Persistent link: https://www.econbiz.de/10010198163