This paper develops pricing and capacity planning models for a cloud provider taking into account the trade-off between service reliability and capacity utilization. The provider's objectives are to optimally allocate resources, price different types of cloud services, and ultimately extract the...

Introduction: Riding the Waves of Outsourcing Change in the Era of Digital Transformation -- Part I: Emergent Sourcing Challenges -- Part II: Mastering Innovation Through Outsourcing -- Part III: Leveraging the Value of Offshoring -- Part IV: Adopting and Innovating Cloud Services -- Part V:...