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Year of publication
Subject
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Africa 2 COVID-19 2 Consumer behaviour 2 Customer satisfaction 2 Developing Country 2 E-SERVQUAL 2 Konsumentenverhalten 2 Kundenzufriedenheit 2 Online retailing 2 Online-Handel 2 Website 2 Zambia 2 e-service quality 2 efficiency 2 fulfilment 2 online banking security 2 privacy 2 reliability 2 responsiveness 2 website attributes 2 Afrika 1 Beziehungsmarketing 1 Coronavirus 1 Customer loyalty 1 Data protection 1 Data security 1 Datenschutz 1 Datensicherheit 1 Dienstleistungsqualität 1 E-commerce 1 Efficiency 1 Einzelhandel 1 Electronic Banking 1 Electronic Commerce 1 Electronic banking 1 Experience 1 Experiment 1 Meta analysis 1 Online shopping 1 Relationship marketing 1
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Online availability
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Free 3 CC license 1
Type of publication
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Article 3
Type of publication (narrower categories)
All
Article in journal 2 Aufsatz in Zeitschrift 2 Article 1
Language
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English 3
Author
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Bwalya, Justice 2 Kaonga, Sekela 2 Kasanda, Edwin 2 Katai, Mathew 2 Kaulungombe, Bernadette 2 Kayekesi, Maidah 2 Munyonzwe, Christopher 2 Muyenga, Alexinah 2 Mwenya, Donald 2 Mwiya, Bruce 2 Sakala, Eledy 2 Blut, Markus 1 El-Manstrly, Dahlia 1 Grewal, Dhruv 1 Guha, Abhijit 1 Herhausen, Dennis 1
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Published in...
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Cogent Business & Management 1 Cogent business & management 1 Journal of retailing 1
Source
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ECONIS (ZBW) 2 EconStor 1
Showing 1 - 3 of 3
Cover Image
Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
El-Manstrly, Dahlia; Herhausen, Dennis; Guha, Abhijit; … - In: Journal of retailing 100 (2024) 2, pp. 274-292
Persistent link: https://www.econbiz.de/10015065218
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Cover Image
Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia
Mwiya, Bruce; Katai, Mathew; Bwalya, Justice; Kayekesi, … - In: Cogent Business & Management 9 (2022) 1, pp. 1-23
restrictions. The implications to policy and practice are that improving security, website attributes, privacy, efficiency …
Persistent link: https://www.econbiz.de/10014505470
Saved in:
Cover Image
Examining the effects of electronic service quality on online banking customer satisfaction : evidence from Zambia
Mwiya, Bruce; Katai, Mathew; Bwalya, Justice; Kayekesi, … - In: Cogent business & management 9 (2022) 1, pp. 1-23
restrictions. The implications to policy and practice are that improving security, website attributes, privacy, efficiency …
Persistent link: https://www.econbiz.de/10014443940
Saved in:
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